Articles & Case Studies
Our Consultants provide expert guidance to the Hotel/Resort, Food & Beverage, Commercial Foodservice, Club and Spa, Casino and Tourism industries.
Service, Profit or Both? It’s All About the Balance
Hotel service excellence is an integral part of your success and it can be the differentiating factor. The point is ...
Hospitality CapEx Math 101 – Useful Life
Understanding how useful life affects hospitality property CapEx costs and decisions will help owners achieve highest ...
The Relationship Between LEED Hotel Design and Guest Satisfaction
The goal of this paper is to highlight those actions that can change the experience of the customer during their stay ...
A Lodging Industry Consultant’s Nightmare
A lodging industry consultant must show the client how you can have a positive impact on his/her business and put it in ...
The Million Dollar Question – Cocktail Profitability and Recipe Deviation Cost
Achieving, maximizing and sustaining cocktail profitability requires a foundation in fact, not conjecture. Bar math, ...
Hotel Management Agreements – Agency Relationships
Owners and management companies have a very murky legal environment where hotel management agreements are accompanied ...
