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Operations & Management Diagnosis

Find consultants who have been owners, executive management, and hotel asset managers to deliver actionable advisory services and solutions that:
  • Create hotel value
  • Mitigate risk
  • Improve operating efficiencies
  • Financial results

Meet Our Operations & Management Diagnosis Consultants

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Juliette Gust

Ethics, Compliance, Anti-Fraud

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Rick Blackburn

Strategic Commercial Optimization

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Stewart Kiely

Design/Project Management/Sustainability

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John Berndt

Operations & Asset Management

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Jon Peck

Acquisition Advisory & Asset Management

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Jeff Hope

Finance, Operations & Risk Management

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Javier Leon

Engineering, MEP Review, CapEx Planning

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Jay Landfair

Asset Management/PIP/Project Management

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Connor Vanderholm

Total Revenue Management & Task Force

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Charles Oswald

Hotel & Asset Mgmt, Hotel Underwriting

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James Samson

Food, Beverage, and Restaurants

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Mandy Murry

Independent Hotel Coaching

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Eric Rubino

Acquisitions/Investment/Deal Structuring

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Seth Alexander

F&B Concept, Branding, Analytics

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Don Farrell

Sales, Service & Leadership Training

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Alan Someck

Expert Witness, Foodservice Operations

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James Miles

Independent Resort Ops & Development

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Greg Riehle

Legal, Risk Management, Arbitration

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Perry Smith

Restaurant & Club Operations, PR, Branding

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Brian Schoettes

Workforce Management Expert

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Larry Spelts

Hotel Development & Repositioning

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Chuck Kelley

Positioning & Asset Operations

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Dan Voellm

Asset Management & Valuations

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Frank Schuetzendorf

Food & Beverage Concept Development

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Joseph Cozza

Catering Sales & Event Operations

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Gary Isenberg

Hotel Stakeholder Advocacy & Development

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Stacy Moore

Foodservice Concepts & Strategies

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Scott Brown

Audio Visual Services & Infrastructure

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Holleigh Alexander-Ramsey

Spa, Wellness, Recreation, & Branding

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Sean Flakelar

Luxury Boutique Resort & Restaurant Ops.

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Chuck Simikian, SPHR, SHRM-SCP

HR Consultant, Trainer, Interim Director

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Shirley Whelan

F&B Concept Development & Management

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Ken Edwards

Receivership, Asset Management, Training

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Leah Crump

Luxury Wellness & Spa Consultant

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Sunjoy Sharma

Management, Marketing, Leadership

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Tom Lambrecht

Debt Restructuring, Loan Packaging

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Martin Coghlan

Revenue & Distribution Management

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Peter Van Allen

Non-Rooms and Rooms Pricing Strategies

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Donald Hoover

Casino Exec. Acquisition, HR, CBA Expert

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Preston Rideout

Nightclub and Dram Shop Expert

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Rebecca Lombardo

CMO, Marketing, Branding Strategist

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Peter LaFemina

Hospitality Finance and Owner Services

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Melissa Rosen

F&B Concept/Branding/Revenue Strategies

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What type of Operations & Management Consultant are you looking for?

Operations & Management Diagnosis Consulting Services
Operating Efficiencies Consulting Services
Profit and Loss Consulting Services
Hotel Evaluations Consulting Services
Integrate Hotel Coaching For Optimal Hotel Success​

Operations & Management Diagnosis Consulting Services

Cayuga’s consultants have been hotel and restaurant owners, senior executives, and seasoned operators of wide-ranging hospitality businesses and in virtually all sectors of service.
From evaluating hotel market positioning to analysis of sales, marketing, hotel receivership and service delivery, Cayuga’s experts can identify and guide owners to stabilize current operations and reveal opportunities to optimize revenue streams.
Do you have the right hotel management company operating your property? Do you have the right management team? Is the product delivery and customer service at the top end of the scale? Is the facility being operated and maintained sufficiently and efficiently? Each of these will affect property value.
Hotel Management agreements include an Illusory Performance Test which allows the hotel owner to terminate a management company that does not meet the standards of the performance test. If the owner is genuinely interested in having a meaningful performance test, the owner must think long and hard about what performance it wants to use as the test standard and what constitutes a failure of the test, and then negotiate hard to make the test meaningful and not an illusory cosmetic.
Having been where their clients are gives our advisors a clear understanding of the challenges facing today’s hospitality industry.
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Operating Efficiencies Consulting Services

Our expert consultants can improve revenue by identifying areas where your hotel or property can reduce costs and increase efficiency by helping you to identify areas where improvements can be made that will lead to more revenue. Your hotel can benefit from efficiencies such as optimizing your supply chain, energy use, staff, and other operational expenses.
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Profit and Loss Consulting Services

Doing a profit and loss (P&L) review of supplies and equipment can help improve your hotel or property’s revenue. This includes identifying areas where your hotel can increase prices, create new revenue streams, improve purchasing systems or supplier relationships, or discovery areas where your property can increase its marketing efforts.
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Hotel Evaluations Consulting Services

Also known as secret shopper consulting services, can improve your revenue by identifying areas where your hotel is not meeting brand standards, cleanliness, safety, and other key performance indicators. By conducting in-depth evaluations, our consultants will discover areas where improvements are needed, and establish steps to address these issues.
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Integrate Hotel Coaching For Optimal Hotel Success

Beyond diagnosis and consulting, Cayuga Hospitality offers dedicated Hotel Coaching that is designed to empower your ownership, asset managers, executive leadership, and management teams to achieve sustainable successful properties. Coaches work often with independent hotels, boutique establishments, select-service locations, chain affiliates, full-service hotels, resorts, and extended-stay hotels.
Hotel Coaching services are a valuable addition to the stages of your engagement with Cayuga Hospitality:
  • Use hotel coaching services as a complement to consultations. Alongside an Operations & Management Diagnosis, Operating Efficiencies Report, Profit & Loss Report, or Hotel Evaluation, coaching can provide additional support to ensure the thorough and effective implementation of recommended strategies and best practices.
  • Hotel coaching can introduce your hospitality facility to a strong or new beginning. If you’re seeking expert guidance to proactively address specific challenges or enhance your team’s capabilities, coaching can serve as an initial step towards achieving operational and financial goals.
  • If your facility needs post-service evaluation, hotel coaching may be very applicable. After implementing changes based on the consulting services that you received, coaching can provide any necessary reinforcement and accountability to solidify improvements and ensure long-term sustainability.

Hotel Coach

To learn more about how Cayuga Hospitality’s tailored Hotel Coaching services can provide actionable advisory services and solutions for your unique needs, we encourage you to contact us to connect with one of our experienced consultants. We will work with you to understand your specific objectives and develop a coaching program designed to drive tangible results.
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Cayuga consultant’s impressive performance history in asset management assignments, managing dramatic turnarounds at underperforming properties, positioning properties for recovery or for disposition, and experience in receivership and foreclosure allow for reliable guidance to effectively navigate a myriad of issues for owners to make informed decision regarding their asset.

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Capital Planning (CapEx) & Project Management

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