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Latest Articles & Case Studies

Charles Oswald

How AI is Transforming Hotel Operations

By Charles Oswald
Sep 22, 2025

Artificial intelligence is already transforming the way our industry operates, and its impact is only going to accelerate. The way travelers discover,…

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Brian Schoettes

The Five Ws of Workforce Management in Hospitality

By Brian Schoettes
Aug 27, 2025

We have all been in the internal meetings, the session where a leader explains why their department has gone over their labor…

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Mandy Murry

When Technology Undermines Hospitality

By Mandy Murry
Aug 25, 2025

In the summer of 2025, traveling on business, I checked into a U.S. boutique hotel that promised cutting-edge hospitality: a 100% automated…

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Debbie Miller

How AI Is Reshaping Guest Engagement and Hotel SEO

By Debbie Miller
Aug 13, 2025

The hospitality search experience has undergone a quiet revolution. Where travelers once Googled their way to vacation options, many now turn to…

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Rebecca Lombardo

Vacation Rentals vs Hotels: Key Differences Reshaping Hospitality Competition

By Rebecca Lombardo
Jul 24, 2025

The phrase Alternative Lodging surfaced in the early 2000s as a way to describe options other than hotels. Between 2004 and 2011…

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