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Latest Articles & Case Studies
How AI is Transforming Hotel Operations
Artificial intelligence is already transforming the way our industry operates, and its impact is only going to accelerate. The way travelers discover,…
The Five Ws of Workforce Management in Hospitality
We have all been in the internal meetings, the session where a leader explains why their department has gone over their labor…
When Technology Undermines Hospitality
In the summer of 2025, traveling on business, I checked into a U.S. boutique hotel that promised cutting-edge hospitality: a 100% automated…
How AI Is Reshaping Guest Engagement and Hotel SEO
The hospitality search experience has undergone a quiet revolution. Where travelers once Googled their way to vacation options, many now turn to…
Vacation Rentals vs Hotels: Key Differences Reshaping Hospitality Competition
The phrase Alternative Lodging surfaced in the early 2000s as a way to describe options other than hotels. Between 2004 and 2011…
