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Hotel Quality Assurance & Hotel Operations Analysis

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Scott Brown

Audio Visual Services & Infrastructure

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Zachary Schwartz

Investment, Development, Asset Strategy

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Larry Spelts

Hotel Development & Repositioning

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Alan Orlob

Hotel Security & Threat Mitigation

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Walter O'Connell

Hotel Valuation & Cost Segregation

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Eric Rubino

Acquisitions/Investment/Deal Structuring

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Peter Van Allen

Non-Rooms and Rooms Pricing Strategies

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James Miles

Independent Resort Ops & Development

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Jon Peck

Acquisition Advisory & Asset Management

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Ted Torres

Development & Construction Management

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Mandy Murry

Independent Hotel Coaching

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Stephanie Smith

Hotel Digital Marketing & Social Media

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Javier Leon

Engineering, MEP Review, CapEx Planning

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Katherine Moulton

Mediation and Dispute Resolution

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Frank Schuetzendorf

Food & Beverage Concept Development

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Shirley Whelan

F&B Concept Development & Management

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Dr. Chekitan Dev

Hospitality Branding and Marketing

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Preston Rideout

Nightclub and Dram Shop Expert

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James Samson

Food, Beverage, and Restaurants

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Sean Skellie

Hotel Development & Marketing Analysis

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Holleigh Alexander-Ramsey

Spa, Wellness, Recreation, & Branding

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Sean Flakelar

Luxury Boutique Resort & Restaurant Ops.

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Alan Someck

Expert Witness, Foodservice Operations

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Gordon Carncross

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Chuck Kelley

Positioning & Asset Operations

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Bill Carroll, Ph. D.

Revenue, Pricing, Marketing

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Jennifer Dohrmann-Alpert

Market & Financial Feasibility Studies

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Joseph Cozza

Catering Sales & Event Operations

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Charles Oswald

Hotel & Asset Mgmt, Hotel Underwriting

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Susan Barry

Commercial Strategy

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Martin Coghlan

Revenue & Distribution Management

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Rick Blackburn

Sales Optimization & Growth Strategies

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Sunjoy Sharma

Management, Marketing, Leadership

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Thomas Cleary

Insurance & Risk Mgmt for Hospitality

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Jay Landfair

Asset Management/PIP/Project Management

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Haydee Cruz

Digital Marketing and Market Analysis

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Rishi Mistry

Technology Solutions

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Peter LaFemina

Hospitality Finance and Owner Services

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Charis Atwood

FF&E Project Planning and Management

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Rebecca Lombardo

CMO, Marketing, Branding Strategist

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Gary Isenberg

Hotel Stakeholder Advocacy & Development

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Stewart Kiely

Design/Project Management/Sustainability

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Simon Turner

Expert Witness, Asset Mgmt, Transactions

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Greg Riehle

Legal, Risk Management, Arbitration

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Tom Lambrecht

Debt Restructuring, Loan Packaging

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Juliette Gust

Ethics, Compliance, Anti-Fraud

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Don Farrell

Sales, Service & Leadership Training

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Stacy Moore

Foodservice Concepts & Strategies

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Perry Smith

Restaurant & Club Operations, PR, Branding

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Kevin Doyle

Fraud Investigations & Prevention

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James Kuester

Interior and Experience Design

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Melissa Rosen

F&B Concept/Branding/Revenue Strategies

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Jeff Hope

Finance, Operations & Risk Management

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Dan Voellm

Asset Management & Valuations

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John Berndt

Operations & Asset Management

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Bill Callnin

Chairman Emeritus

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Leah Crump

Luxury Wellness & Spa Consultant

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Debbie Miller

Digital Marketing and Social Media

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Janet Eason

Marketing and Branding

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Haydn Kramer

Hotel Sales and Global Sales

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Connor Vanderholm

Total Revenue Management & Task Force

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Chuck Simikian, SPHR, SHRM-SCP

HR Consultant, Trainer, Interim Director

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Ken Edwards

Receivership, Asset Management, Training

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Frequently Asked Questions of Hotel Quality Assurance & Hotel Operations Analysis

What is a Hotel Quality Assurance Audit?

A Hotel Quality Assurance Audit is done to identify the issues on the front end of the hotel experience, which is the everyday customer’s experience.
At Cayuga Hospitality, our consultants will participate in a mystery shopper experience. A consultant with hospitality ownership or executive level experience will measure the entire customer experience to include the entire sales process from:
  • Reservations
  • Check-in process
  • Hotel staff interactions
  • Quality and cleanliness of the facility
  • Departure/checkout
  • Post-stay engagement
A Hotel Operations Analysis is similar to a hotel quality audit. But, instead of measuring customer experience; a Hotel Operations Analysis identifies problems on the back-end or operations of the hotel. The Hotel Operations Analysis will deal with employees.
The hotel operations consultant will identify whether the employees are well cared for. They will also identify whether they are supporting the mission of the hotel.

Hotel Operations Analysis and Customer Touch Points

The Hotel Operations Analysis will review customer touch points to identify where the hotel is excelling in its operations. They will identify where there is room to grow as well. The consultant will get down to the root causes and strategize a plan to help you fix them.
The Cayuga Hospitality consultant will develop a report detailing Hotel Quality Assurance findings. They will then submit the consultant’s report and professional Hotel Operations Analysis.
After submitting the final report, your consultant will lead a webinar with the client. In the webinar they will review the findings/recommendations and agree on next steps as appropriate.
Pricing is dependent on the size and complexity of your hotel. Cayuga Hospitality Consultants provides this service for all tiers within the hotel industry.  These include select service to luxury full service hotels and resorts. We will customize the service to your individual property needs. We make every effort to work within your budget requirements.
A Hotel Quality Assurance audit provides an unbiased review of your hotel. Not only that, it provides you with insights from a professional eye and weeds out the loud voices. By loud voices, we are referring to guests who have an outlier response to your hotel.

Loud Voices Impact Business

A good example of a loud voice is a 1-star online guest review that may have been triggered by something minor; or the opposite, where a guest leaves a 5-star review that was reliant on something minor. These are loud voices and if not careful, listening to these voices and allowing them to dictate your business decisions can end up hurting you.

Why Cayuga Hospitality?

Cayuga Hospitality is a network of experienced lodging and hospitality consultants. They have multi-disciplinary expertise and notable hands-on experience in the hospitality industry.
Our hotel and hospitality consultants provide practical, profit-oriented advisory services across a broad range of hospitality property types and business models.
When you engage Cayuga Hospitality Consultants you are engaging professionals who understand your business. They will provide you with insights that will make a difference.
Contact Cayuga Hospitality to learn how our Hotel Quality Assurance Audit and Hotel Operations Analysis can help you today.
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