Our Services / Custom Solutions / Hotel Quality Assurance & Hotel Operations Analysis

Hotel Quality Assurance & Hotel Operations Analysis

Find a consultant

Meet Our Hotel Quality Assurance & Hotel Operations Analysis Consultants

Contact Us

Larry Spelts

Hotel Development & Repositioning

View Profile

James Miles

Independent Resort Ops & Development

View Profile

Rick Blackburn

Sales Optimization & Growth Strategies

View Profile

Jeff Hope

Finance, Operations & Risk Management

View Profile

Chuck Simikian, SPHR, SHRM-SCP

HR Consultant, Trainer, Interim Director

View Profile

Perry Smith

Restaurant & Club Operations, PR, Branding

View Profile

Melissa Rosen

F&B Concept/Branding/Revenue Strategies

View Profile

Juliette Gust

Ethics, Compliance, Anti-Fraud

View Profile

Haydn Kramer

Hotel Sales and Global Sales

View Profile

John Berndt

Operations & Asset Management

View Profile

Mandy Murry

Independent Hotel Coaching

View Profile

Charis Atwood

FF&E Project Planning and Management

View Profile

Rebecca Lombardo

CMO, Marketing, Branding Strategist

View Profile

Jon Peck

Acquisition Advisory & Asset Management

View Profile

Dr. Chekitan Dev

Hospitality Branding and Marketing

View Profile

Stewart Kiely

Design/Project Management/Sustainability

View Profile

Debbie Miller

Digital Marketing and Social Media

View Profile

Don Farrell

Sales, Service & Leadership Training

View Profile

Shirley Whelan

F&B Concept Development & Management

View Profile

Chuck Kelley

Positioning & Asset Operations

View Profile

Peter Van Allen

Non-Rooms and Rooms Pricing Strategies

View Profile

Stephanie Smith

Hotel Digital Marketing & Social Media

View Profile

Greg Riehle

Legal, Risk Management, Arbitration

View Profile

Walter O'Connell

Hotel Valuation & Cost Segregation

View Profile

Martin Coghlan

Revenue & Distribution Management

View Profile

Sunjoy Sharma

Management, Marketing, Leadership

View Profile

Eric Rubino

Acquisitions/Investment/Deal Structuring

View Profile

Alan Orlob

Hotel Security & Threat Mitigation

View Profile

Thomas Cleary

Insurance & Risk Mgmt for Hospitality

View Profile

Simon Turner

Expert Witness, Asset Mgmt, Transactions

View Profile

Ted Torres

Development & Construction Management

View Profile

Gary Isenberg

Hotel Stakeholder Advocacy & Development

View Profile

Dan Voellm

Asset Management & Valuations

View Profile

Jennifer Dohrmann-Alpert

Market & Financial Feasibility Studies

View Profile

Janet Eason

Marketing and Branding

View Profile

Scott Brown

Audio Visual Services & Infrastructure

View Profile

Susan Barry

Commercial Strategy

View Profile

Javier Leon

Engineering, MEP Review, CapEx Planning

View Profile

Sean Skellie

Hotel Development & Marketing Analysis

View Profile

Alan Someck

Expert Witness, Foodservice Operations

View Profile

Gordon Carncross

View Profile

Charles Oswald

Hotel & Asset Mgmt, Hotel Underwriting

View Profile

Stacy Moore

Foodservice Concepts & Strategies

View Profile

Joseph Cozza

Catering Sales & Event Operations

View Profile

Haydee Cruz

Digital Marketing and Market Analysis

View Profile

Frank Schuetzendorf

Food & Beverage Concept Development

View Profile

Katherine Moulton

Mediation and Dispute Resolution

View Profile

Zachary Schwartz

Investment, Development, Asset Strategy

View Profile

Ken Edwards

Receivership, Asset Management, Training

View Profile

Sean Flakelar

Luxury Boutique Resort & Restaurant Ops.

View Profile

James Kuester

Interior and Experience Design

View Profile

Connor Vanderholm

Total Revenue Management & Task Force

View Profile

Preston Rideout

Nightclub and Dram Shop Expert

View Profile

Bill Callnin

Chairman Emeritus

View Profile

James Samson

Food, Beverage, and Restaurants

View Profile

Kevin Doyle

Fraud Investigations & Prevention

View Profile

Jay Landfair

Asset Management/PIP/Project Management

View Profile

Leah Crump

Luxury Wellness & Spa Consultant

View Profile

Tom Lambrecht

Debt Restructuring, Loan Packaging

View Profile

Bill Carroll, Ph. D.

Revenue, Pricing, Marketing

View Profile

Holleigh Alexander-Ramsey

Spa, Wellness, Recreation, & Branding

View Profile

Frequently Asked Questions of Hotel Quality Assurance & Hotel Operations Analysis

What is a Hotel Quality Assurance Audit?

A Hotel Quality Assurance Audit is done to identify the issues on the front end of the hotel experience, which is the everyday customer’s experience.
At Cayuga Hospitality, our consultants will participate in a mystery shopper experience. A consultant with hospitality ownership or executive level experience will measure the entire customer experience to include the entire sales process from:
  • Reservations
  • Check-in process
  • Hotel staff interactions
  • Quality and cleanliness of the facility
  • Departure/checkout
  • Post-stay engagement
A Hotel Operations Analysis is similar to a hotel quality audit. But, instead of measuring customer experience; a Hotel Operations Analysis identifies problems on the back-end or operations of the hotel. The Hotel Operations Analysis will deal with employees.
The hotel operations consultant will identify whether the employees are well cared for. They will also identify whether they are supporting the mission of the hotel.

Hotel Operations Analysis and Customer Touch Points

The Hotel Operations Analysis will review customer touch points to identify where the hotel is excelling in its operations. They will identify where there is room to grow as well. The consultant will get down to the root causes and strategize a plan to help you fix them.
The Cayuga Hospitality consultant will develop a report detailing Hotel Quality Assurance findings. They will then submit the consultant’s report and professional Hotel Operations Analysis.
After submitting the final report, your consultant will lead a webinar with the client. In the webinar they will review the findings/recommendations and agree on next steps as appropriate.
Pricing is dependent on the size and complexity of your hotel. Cayuga Hospitality Consultants provides this service for all tiers within the hotel industry.  These include select service to luxury full service hotels and resorts. We will customize the service to your individual property needs. We make every effort to work within your budget requirements.
A Hotel Quality Assurance audit provides an unbiased review of your hotel. Not only that, it provides you with insights from a professional eye and weeds out the loud voices. By loud voices, we are referring to guests who have an outlier response to your hotel.

Loud Voices Impact Business

A good example of a loud voice is a 1-star online guest review that may have been triggered by something minor; or the opposite, where a guest leaves a 5-star review that was reliant on something minor. These are loud voices and if not careful, listening to these voices and allowing them to dictate your business decisions can end up hurting you.

Why Cayuga Hospitality?

Cayuga Hospitality is a network of experienced lodging and hospitality consultants. They have multi-disciplinary expertise and notable hands-on experience in the hospitality industry.
Our hotel and hospitality consultants provide practical, profit-oriented advisory services across a broad range of hospitality property types and business models.
When you engage Cayuga Hospitality Consultants you are engaging professionals who understand your business. They will provide you with insights that will make a difference.
Contact Cayuga Hospitality to learn how our Hotel Quality Assurance Audit and Hotel Operations Analysis can help you today.
Find a consultant

Other Relevant Services We Offer

View All Services

Task Force and Interim Management

Learn More

Enquire Now

Trusted By