The International Network of Hospitality Consulting Professionals

Jens Busch

Jens Busch

Hong Kong SAR, China

Hospitality professional with 20+ years of international experience in Hotel Rooms and integrated Gaming Resort Operations with a focus on Asia and the Middle East.

Key Consulting Services

  • Management Operations Review (MOR)
  • Quality Assurance & Analysis (Mystery Shopper)
  • Hotel & Resort Rooms Operations Support
  • Hotel Pre-Opening Support & Rooms Task Force
  • Organizational Development & Staffing Solutions

Expertise

CTC Consulting Group is an established Hospitality Consultancy in Hong Kong, providing support and advice for Hotel Owners and Operators in Asia. Areas of focus are Hotel Rooms Operations, Pre-opening and Task Force assignments, Manpower Support and Training, Quality Assurance & Analysis and helping to improve the Customer journey.

CTC Consulting Group works with clients in providing custom-tailored solutions to address their specific needs, whether it be for a short-term assignment or to provide long-term support. Solutions may include conducting an on-property mystery shopper audit, performing a Management Operations review (MOR) with specific recommendations for the business or to provide remote project assistance. A highly qualitative approach, coupled with many years of experience in a variety of hotel brands which includes luxury hotels, upscale and mid-scale hotels and integrated gaming resort environments as well as pre-opening environments will provide the direction needed.

Background

Jens has gained more than two decades of international experience in Hotel and Resort Operations with Hyatt Hotels, Marriott International, Jumeirah Hotels and Sands China Ltd, a subsidiary of Las Vegas Sands.

His career took him to Salt Lake City, San Diego, London, Dubai, Kota Kinabalu, Guangzhou and Macau in China. After close to 15 years with Hyatt Hotels in a number of locations developing his career in Hotel Rooms areas, he then moved to Macau where he led the Front of House teams at the iconic Venetian Hotel and Casino Resort, thereafter was assigned to lead Marriott’s largest hotel rooms operations at the Sheraton and St. Regis Hotels in Macau with more than 4,400 rooms.

In 2019 Jens joined HVS Executive Search as a Consultant, being based out of Hong Kong SAR and Macau SAR, China. Areas of responsibility cover Europe and APAC, conducting retained Executive Search for senior leadership positions for clients globally with a primary focus on the Leisure, Travel, Hospitality and Restaurant industries.

Professional & Other

Jens graduated in 1998 with a Diploma in Hotel and Tourism Management from MODUL Vienna, Austria's pre-eminent School of Hotel and Tourism. In 2017, he was selected to be part of the Sands China International Strategic Leadership Program for Integrated Resorts, a first of its kind initiative by Sands China to develop local leaders in the Macau SAR Region, China. The program took place in 2017 in conjunction with Catolica Lisbon School of Business & Economics, Cornell University Hotel School and the University of Saint Joseph, Macao. In 2019 he completed the SC Johnson College of Business General Managers program at Cornell University in Ithaca, New York.

Jens brings a lot of passion for the hospitality industry, a determination to improving guest experiences, helping to coach and mentor talents to be their best, and sharing his expertise with the next generation of leaders.

His interests include taekwondo, diving, traveling, exploring new destinations and furthering his development.

Industry Associations

Website

Contact Jens Busch