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Leading Through True Adversity, A Brooklyn Hotel Story

By Aug 20, 2022

Just Our Normal Routine Our Tuesday started at the only full service hotel in downtown Brooklyn, Sam Ibrahim the ...

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Like Alice, It’s Time to Pass through the Looking Glass

By Jul 24, 2022

When Alice, of Alice in Wonderland, in Lewis Carol’s second book, Alice Through the Looking Glass, began to wonder ...

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How Generation Age Groups Impact Hospitality

By May 21, 2022

Previously, we tied together how employee culture and the employee links in the service profit chain.  The total ...

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The Gen Z Dilemma

By Mar 31, 2022

Imagine, 50 years ago, walking in to your manager’s office asking them whether you can work from home for a week? Or ...

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Six Golden Mantras for Managing Human Resources Post-Covid

By Mar 27, 2022

Pivoting into the new hospitality normal is something that never in my thirty plus year hospitality career would I have ...

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The Cataclysmic Event Blowing Dormant Employer Issues Wide Open

By Feb 27, 2022

The entire employee service-profit chain rests on how we take care of our employees, which is part of an employee ...

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