We’ve all heard the sayings “Look at the Glass Half Full” and “Turn Lemon into Lemonade”.  Given the uniqueness of the past year in the hospitality industry, the need to be inspired is even greater. What does it truly mean to inspire others not only in the hospitality industry but in your everyday life? Lead […]

We have all had jobs that make us better leaders in our industry.  Earning the respect from your team members doesn’t just happen, you need to work for it each and every day.  This has never been more real than when you work in a diverse union labor market.

There is a reason why professional athletes practice so often. It isn’t that they don’t know how to play the sport they are being paid to play. The reason why professionals practice is so that they succeed the first time.  You never get a second chance to make a first impression. This same reasoning applies […]