The International Network of Hospitality Consulting Professionals
Hotel Front Deck Check In

The Tale of Two Hotels in COVID Times

Many of us are starting to get back on the road and experience travel again while trying to figure out the new game and what has changed. First of all, air travel is a mess from arrival at the airport, TSA, sitting mask to mask with strangers for hours and collecting your luggage before making […]

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Time to Open Up the Buffets

The buffet has been an integral part of many restaurant and other hotel food operations. For now, the buffet is just taking up space – an ugly reminder of better times. Buffets have a unique appeal to many customers if for no other reason than the visual of the food display – so many options […]

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Leadership & Legacy: How Will You Be Remembered?

We all crave good leadership and/or want to be that “person”. Especially in times of crisis when chaos seems to be swirling around us. As the lodging and F&B industry begins to reemerge from the pandemic induced shutdown, we will need true leadership. So, what does a good leader actually look like or act like? […]

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Pending Storm

Crisis Management for Pandemic, Hurricane or Terrorist Threat

What Makes for Successful Crisis Management? Whether you are responding to a potential pandemic, a natural catastrophe or a terrorist threat the opportunity for success is driven by preparedness. By this we mean proactive planning, mock drills, learning from history, constant review, updating and never letting your guard down – you can’t make it up […]

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A toy house half way built sitting on blue prints next to money.

Responsible Growth, From An Operators Perspective

Over the years and in various roles I found myself in serious disagreements with a brand’s development and hospitality feasibility group.  Sure, we all wanted to grow the business by opening new lodging products within our areas of responsibility. In fact, it was kind of a race from region to region and brand to brand […]

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A bartender after he was fired.

Successful Bar Operations – Lessons Learned the Hard Way

A story about firing a bartender who was great for profits, but not at following policies. Back in the day, when I was a first time Restaurant & Lounge Manager, fresh faced and full of support for the “corporate way” despite real world realities, I learned a lesson about bartender policies vs. practical sense. My […]

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service excellence

Service, Profit or Both? It’s All About the Balance

Hotel service excellence is an integral part of your success and it can be the differentiating factor. The point is that you can’t win with service alone; you have to get the other parts right as well. To be successful, the operator must understand his or her customer expectations, and consistently meet and exceed those expectations.

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